Who owns yellow pages in canada

Thank you kindly in advance. Hi, I am the owner of my company. My colleague called and signed up for YP for my company using my name and my credit card information. After a month, I refused to pay and called YP multiple times and stated that i never signed a contract.

They sent me to collection. Please help. The person who answered me told me I agreed to a contract and even if I cancel I am still charge the whole year. Customer service is my only option to get hold of someone to cancel account but it always says no available customer service each time I call. Then tried to call many times and leaving messages yet no reply or return call. Now I tried and able to talk to someone on the line but 2 months pass my contract. My hard earned money will go to this rabbish again for a whole year.

The guy got all my bad temper and still end up paying for another year unless you get a proof you applied for cancellation before your contract for a year ends. How can you even find a proof when each time you call no one answers. No permission or messages sent to you if you want to continue or end it. They are so bad and confusing customers. I will never ever try them ever again. Just by looking at their names they get deep into my nerves. I have to suck it up! YP did the same to me.

I got suckered into a one year verbal. Anybody been summoned to court and been through the process? Planning to fight them in court. Does anyone have the experience fighting them in court? They were telling me nothing to worry about. As soon as they will fix it, they will reset this.

After a year and a half, they just started to send me different legal messages to push me to pay. Dex YP was referred to me by a company that I bought its assets. I spoke to a representative of Dex YP and informed them that they had the wrong name, and the only thing they corrected was the name on the billing. Seems like they are just freeloading off the credit system. We would like to cancel our contract with Yellow pages, they have not provided the services that were detailed in the contract.

We have asked for updates to our website in regard to covid and this took over two months. Advice on the cancellation policy?? Then when they refuse to let you cancel and they will and send you to collections you have documentation to show. They are an invisible local advertising behemoth with 1. They also have over media consultants spread out across Canada selling the same online media services that you offer.

Not even Google can field that many expert media consultants. Take a look at their smartphone apps for Iphone, Blackberry and Android. Most people in Canada with a smart phone now use this free app. The Ipad app is amazing. With one touch you can get all the local advertising that you could want.

You sure about that? Got any data to back this up? FUD is never the way to go and as in Internet company, they should be the first to know. I agree with the previous disillusioned- and worse- ripped-off users of Yellow Pages. GoD supplied unexciting site building material which I — stupidly! A very interesting article with very interesting responses. I read every single one of them, with much sympathy in most cases. I have a whopper of a Yellow Pages scam story but cannot divulge it yet.

Once our legal dept resolves it I will return to post everything in great detail. Yellow Pages practices underhanded, deceptive business. Very, very sneaky outfit.

And to add insult to injury, they are ineffective at digital. This is all just my own opinion. This makes me smile. They will either be acquired or they will file, in my opinion. Got involved with them early on in my business paid them off they are back again calling daily threats of court appearance if I do not pay them.

I cancelled back in July , I started getting bills again. I encourage you all to do the same. Maybe if they get enough of them they will do something. I came across this post because my sister in law of was telling me that there was a scam that was going on with the yellow pages in regards to how they were rerouting phone numbers that were listed in the book to another business.

Our phone would be ringing off the hook. So around until we went out of business around our phones stopped ringing. So I was on the phone with YP on many occasions telling them something was wrong. Maybe even more. So we kept calling them and they gave us a discount on our bill.

But it never got it fixed for about 3 to 4years. Our phones died and so did our business. So now I am thinking about what happened to us only because my sister-in-law told me about this scam they had where there was phone numbers that YP were putting in the phone books were numbers were being re-routed to another business.

I was like flawed because I remember when I was trying to figure it out I was trying by calling a number of ours in the phone book and it went to someone else. When I called YP they kept saying we had to call google to get it fixed.

Well, it never got fixed because it was impossible to even get through to google about this problem. They just gave us some money off the bill. We had to close up our business because we were not making the money we were making before this all happened.

Our phones used to ring off the wall and it went from ringing off the wall to a morgue. Very busy to a dead silence Just terrible. This has destroyed our business, and our lives and they should be held accountable. I am now going to go through all our boxes and see if I saved all the paperwork I had when we were going through this.

Yellow pages were great until they changed us to the internet. This thing about re routing the phone number to another business. This has blown my mind. Ahhh, Dana. I contacted Google directly about that one.

I thought it would be funny if I asked them for the official press release about it. I have written 2 blog posts now on this crap and tweeted incessantly. You may get a laugh out of it and it might be of interest to your more nervous clients.

Does Online Advertising in YellowPages. Keep up the good work. How do you think I found you? We are having a similar issue. We tried to cancel our service with YP after several months of zero results. I studied SEO for over a decade and continue still, It is amazing to hear such dribble from Yellow Pages on how important they are supposed to be and trying to make this known with aggressive falsehoods.

My reaction in response to Yellow Pages having any kind of importance regarding SEO on the whole is……hahahaha. I mean they have basically have become a secondary index directory. Sure there are some folks on the tail end of generations who would rely on it by brand name only, online and offline. Yellow Pages have become mainly an aggregate informational source. There role in citations can be significant only by associations if one has not submitted NAP info elsewhere.

Google does not have to rely on them in but probably does just out of convenience at this time. Things are so hyper competitive information wise online particularly with Google Google My Business? Their aggressiveness and lack of integrity to salvage their business model is annoying and sad. I used to love the YP before the internet, I could find everything, but now its becoming the way of the dinosaur. Yellow Pages is irrelevant to SEO. Yes yes, at one point they did provide them with a return however their greed and ego made them complacent and caught them asleep at the wheel.

So they again strong arming the little guy into staying with them, having them become dependent on them and thus providing the fuel for their continuous FUD tactics. They have the business listings, I get it. I use Poynt and its a great, useful tool. No reason why Yellowpages. They spent billions of dollars 2. Talk about shortsighted. The ability to be a respected internet company but like anything, you have to earn it. YP is simply trying to buy it. Bob sounds like an YP employee, I know, I used to be one.

Inside the company walls they feed us the rhetoric daily. Whenever I questioned the data compilations or asked what are the strategies for remaining competitive I was shut down.

Um maybe I am wrong but I would say that is very misleading. The reality is things are changing, and they like Blackberry, Yellow Pages are behind the times and show no real signs of catching up. They had the pieces in place to be a market leader. Their profit margin on the old print products was high, and they had little competition Canpages took a big chunk so they bought them too so they are trying to hold on to it and milk it for as long as they can and maintain their share value.

Web products have a much smaller margin and are offered everywhere. Whenever a company thinks marketing and salesmanship can overcome poor product development they are in trouble. Just ask Blackberry. They boast about website sales, they never mention how many of those 10, websites sold in the first 6 months were actually online and working it was in the hundreds. Imagine going in to renew a customer when the website you sold him 6 months ago is still not working and online, try and spin that to a customer that trusted you Marc Tellier.

I totally agree, even a moron could see the transition coming. Now with the market crowded they are arriving too little too late. I will say working for them was very frustrating, my customers trusted me and often bought based on my word, unfortunately Yellow Pages usually failed to deliver. I enjoy helping businesses grow and market themselves, Yellow Pages was not the place for me to do that.

No I do not receive anything to promote those books, I just wish Marc had read them a few years ago. Finally I cancelled all the ads with YPG, a great saving of thousand dollars a year. Their online ads is useless, and their services were awful.

No more wasting money on Yellow Pages, business owners! YP advertising in print, or online, is an enormous waste of money. This shady operation is one giant rip-off. Thanks for this article. I am going to link it on my web site. Beyond the issues you mentioned, there is also the harassment and horrible service Yellow Pages provides.

They harass my clients making the same claims mentioned in your article. Then once they are in a contract provide horrible service. I had one new client that told me she had been trying to get them to update the phone number on the Google Business listing YP setup for over a year.

I wish there was a way that your article could show up on any Yellow Pages related search. Great post! More and more business owners come out with YP horror stories. Spending thousands of dollars in advertising with YP gets them nothing but telemarketing phone calls. Which YP proudly puts in the leads column. Dana, If I already have a yellow page website and decide to build another one myself with a different domain name, will it be detrimental to my business as far as SEO ranking with google?

What is the best course of action, because my google ranking with the yellow page site is horrible. Hi Terry! Can you get the domain name from Yellow Pages and build your new site at that domain? That can cause issues further down the road. So… how do I cancel my contract with YP? For all the reasons mentioned above, I want out of my contract before it gets renewed for another year. Any advice? If you hired YP to do your website design or anything else, make sure you understand what you have access to before you end the contract, though.

This is a very useful post! I want to explain you my situation and see what you think. I would appreciate a LOT your opinion. Have a good day! Hi Doris! Check for a cancellation clause. They also have an auto-renewal clause in some contracts so watch out for that. Hi I have been paying for YP ad for a number of years and debating to cancel my contract.

My contract renewed end of august this year and they renewed it automatically, even though I spoke to them and asked to give me a day to decide if I am renewing.

Due to some personal issues I am currently dealing with I totally forgot. I got the bill this morning and contacted YP, they said I have a limited time to cancel my renewal.

How would I go about searching for this YP ad? I am not very internet minded. Hi Cat — you would have to get that from your YP rep unfortunately. Has anyone else been tricked into a contract with yellow pages? They offered our new business a 30 day free trial when we started up in the spring. We asked specifically that we would not have to sign up for a contract for the trial. We had refused their offer on many calls before since out business is only open for 6 months of the year and they only had a 12 month contract.

The sales rep assured us it was just a trial and they would let us know how much their service helped us at the end and if we were happy would could sign up for the contract then. If talked to senior managers and numerous other staff and they hold on tight to that recording being a valid contract and there is no way for us to cancel.

I have one other business so far that had the same tactic used on them. I want to fight this and the more of us the better. The exact same thing happened to us been fighting to get out of it for months. They just keep sending us a bill in the mail that we said we are not paying since it was supposed to be a trail and so on just like you said. Has anyone taken this to court? How do they manage to keep these bogus sales tactics going?

They used the same one month free tactic to have our business agree to a one year contract. It was paid and cancelled but months later got another invoice. Account was not cancelled when we were told it was. This should go to CBS go public. The whole country should know about this.

I have been trying to contact YP since April to cancel. The run around, transfer of account reps and no call-backs meant that the contract auto renewed because they stalled. Very sneaky on their part. Little did I know, that was only the beginning. One thing I am not? A quitter. This does not end with them taking our hard earned money. For what? This is so frustrating and disappointing. We trusted them when we signed up and it has been a nightmare.

I have been on the phone since early this morning. My time total spent on-hold has been about 2. Who has this kind of time? How are we to be heard? Why is this allowed to continue? I am dealing with the same issue. I asked if he could call me back in 3 month, gave me some nonsense on how in order for him to call me back he needs my consent even tho i had asked him to stop calling me yet he called almost daily.

After i agreed for him to call me back he used that as me agreeing to the contract and started charging me 3 months later with no phone call like we agreed upon. Does anyone know if a voice recording is an actual binding contract even when they refuse to prove it?

Hi Justin! We would recommend speaking with a lawyer to see if a voice recording is a legally binding contract. We are in a very similar situation to some of the last commenters. After asking them how they got our business name and info surprise: Google! Are they editing voice recordings?? Will this work, do you think? Hi Rose — you are not the first person to tell us this. The registered letter may not work.

You may need to speak to a lawyer. So YP contacted me offering to put me at the top of the local search. Blah blah blah. Not one call. Until I see results.

Hi Brock! Another commenter here is working on a possible lawsuit. I will put the two of you in touch. YP did the same auto renewal crap with me even though I told the Sales Rep that I did not want to continue to advertise with them. I have used their services for over 10 years with no great return on my investment. I called YP when I received a bill from them with much surprise since I said NO and they said that my Sales Rep no longer works for them and that the contract is binding.

Please connect me with anyone that has had success fighting this rip off company. This is not how customers should be treated. They tell me I had verbally agreed to a new contract extension.

The collections guy I spoke with told me there was nothing conclusive about my recorded agreement so it was going to a higher contract monitoring dept. I thought he was giving me options and we were discussing them initially a few months ago. No where was I informed my conversion or our discussion was legally binding. Making matters worse is that most of the companies in my category above me mississauga decks I doubt are paying anything.

Top website has no details and is deleted. They have no customers, that is why the big adverts lately for companies to join Yellow Pages free. I would like to contribute money if you would like to get some adwords going on this article you wrote. There must be more people in this situation. This was thankfully the only article I found. Comforting in a strange way to read these other similar comments in a way.

This is really terrible business for such a high profile company. I had no idea who I was dealing with! They were different last year and the years before that.

Allow my contact info to anyone with ideas to fight this. Thank you all so much! Thank you for sharing your story. I immediately thought it was a scam. Should we be expected some BS like has been mentioned here already? Thanks for sharing your YP experience here. I really hope that you and your client are able to avoid the expense and frustration that the rest of the crew here has had to deal with.

Good stuff right here Dana. YP is seriously the worst. How do you deal with a potential client with a YP site? Just wait until the contract expires, or go ahead and make them another site? Would be great to hear how you handle it. With a very comprehensive migration strategy, and yes usually after a contract is over. Thanks for the reply. Also, my client was confused, thinking the call was related to my work.

Advertising with them for a year with little to no noticeable results. At renewal time we were aggressively lured into a renewal and upgraded package with promises of more traffic to our web site.

Disputing with customer service on several occasions saying that we agreed to something which in fact we did not; saying that they had recorded verbal proof of a commitment to them and there was no getting out of another annual contract. TO, YP Shopwise and Contact Info. Executive Leadership. Susan Kudzman. Independent Chairman of the Board. David E. President, Chief Executive Officer, Director. Franco Sciannamblo. Treena Cooper. Sherilyn King. New Stories. Stock futures pointed to a higher opening for Canada's main stock index on Thursday, boosted by rising oil prices.

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